ScootKit - Bot-Host #10 and some ScootKit services unreachable – Incident details

All systems operational

Bot-Host #10 and some ScootKit services unreachable

Resolved
Major outage
Started 6 months agoLasted about 10 hours

Affected

SCNX Bot-Hosts

Major outage from 10:15 AM to 10:27 AM, Operational from 10:27 AM to 12:04 PM, Major outage from 12:04 PM to 1:49 PM, Operational from 1:49 PM to 7:39 PM, Major outage from 7:39 PM to 8:42 PM

Bot-Host #10

Major outage from 10:15 AM to 10:27 AM, Operational from 10:27 AM to 12:04 PM, Major outage from 12:04 PM to 1:49 PM, Operational from 1:49 PM to 7:39 PM, Major outage from 7:39 PM to 8:42 PM

ScootKit

Major outage from 10:15 AM to 10:27 AM, Operational from 10:27 AM to 12:04 PM, Major outage from 12:04 PM to 1:49 PM, Operational from 1:49 PM to 7:39 PM, Major outage from 7:39 PM to 8:42 PM

ScootKit Website

Major outage from 10:15 AM to 10:27 AM, Operational from 10:27 AM to 12:04 PM, Major outage from 12:04 PM to 1:49 PM, Operational from 1:49 PM to 7:39 PM, Major outage from 7:39 PM to 8:42 PM

ScootKit Discord Support System ("DingBot")

Major outage from 10:15 AM to 10:27 AM, Operational from 10:27 AM to 12:04 PM, Major outage from 12:04 PM to 1:49 PM, Operational from 1:49 PM to 7:39 PM, Major outage from 7:39 PM to 8:42 PM

scootk.it URL Shortener

Major outage from 10:15 AM to 10:27 AM, Operational from 10:27 AM to 12:04 PM, Major outage from 12:04 PM to 1:49 PM, Operational from 1:49 PM to 7:39 PM, Major outage from 7:39 PM to 8:42 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved

    Our data shows that affected services are reachable again, we apologize for any inconvenience caused. This downtime was a result of an issue at our hosting provider.

  • Identified
    Identified

    It seems like Bot-Host #10 and the affected services have issues again. We're in contact with our hosting provider, and they are working on resolving this. Once again, we apologize for this inconvenience.

  • Resolved
    Resolved

    After additional checks and monitoring, we can confirm that both Bot-Host #10 and other affected ScootKit services are running without issues. This incident was caused by an issue at our hosting provider, and we apologize for any inconvenience caused.

  • Monitoring
    Monitoring

    We've received notice that the server is reachable again. We're still monitoring the situation, but all ScootKit services and Bot-Host #10 should be reachable again.

  • Identified
    Identified

    It seems like this issue is caused by an issue at our hosting provider. We're in contact with them, and they are working on resolving this issue as fast as possible. We apologize for any inconvenience caused.

  • Investigating
    Investigating

    Automated monitoring detected that a server hosting Bot-Host #10 and some other ScootKit Services, including DingBot (our Discord support system) can't be reached right now. Our team has been notified and we're investigating this incident.

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