ScootKit - Bank transfers failing – Incident details

Our payment provider has confirmed that this issue has been resolved and bank transfers should not fail anymore.

We're still waiting for our payment provider to resolve this issue. For now, we ask customers who have failing payments to message our billing customer support on https://scnx.app/help to receive alternative payment details until this issue has been resolved. Before contacting us, make sure your bank transfer actually fails, some customers report being able to pay via Bank Transfer without issues.

We're still in "talks" (also called spending time on hold) with our payment provider. For now, we do not accept new bank transfer payments and subscription requests. We're doing our best and considering other options for now, for affected customers, we'll be able to share a solution in the next few days. If your subscription gets canceled due to this issue, please contact us so we can extend your subscription time while we work on this issue.