ScootKit - Bot-Host #3 unreachable – Incident details

Experiencing partially degraded performance

Bot-Host #3 unreachable

Resolved
Major outage
Started about 2 months agoLasted about 1 hour

Affected

SCNX Bot-Hosts

Major outage from 1:55 PM to 1:57 PM, Degraded performance from 1:57 PM to 2:03 PM

Bot-Host #3

Major outage from 1:55 PM to 1:57 PM, Degraded performance from 1:57 PM to 2:03 PM

Updates
  • Resolved
    Resolved

    All bots hosted on Bot-Host #3 have automatically resumed their previous state, and Bot-Host #3 should be reachable as well. We apologize for this issue caused by a disruption in the data center of our hosting provider.

  • Monitoring
    Monitoring

    Our hosting provider has advised as that the host should be reachable again. Hosted bots are resuming their previous state and will be available in the following minutes. We're continuing to monitor the situation.

  • Identified
    Identified

    Our hosting provider has confirmed that this issue has been caused by disruption in their Dusseldorf data center. They are working on resolving this issue as fast as possible. We apologize for this inconvenience and are in contact with our provider to provide updates asap.

  • Investigating
    Investigating

    Automated monitoring has shown that Bot-Host #3 is not reachable at the moment. Our team has been notified and we're investigating this issue.

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