ScootKit - Notice history

All systems operational

Operational

SCNX Frontend - Operational

100% - uptime
Jun 2024 · 100%Jul · 100.00%Aug · 100.00%

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Jun 2024
Jul 2024
Aug 2024

SCNX Backend - Operational

100% - uptime
Jun 2024 · 100%Jul · 100.00%Aug · 100.00%

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Jun 2024
Jul 2024
Aug 2024

SCNX Bot-Manager - Operational

100% - uptime
Jun 2024 · 100%Jul · 100.00%Aug · 100.00%

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Jun 2024
Jul 2024
Aug 2024

SCNX Image Generation API - Operational

SCNX Documentation - Operational

SCNX RSS Hub - Operational

Operational

ScootKit Website - Operational

100% - uptime
Jun 2024 · 100%Jul · 99.576%Aug · 100.00%

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Jun 2024
Jul 2024
Aug 2024

ScootKit Discord Support System ("DingBot") - Operational

ScootKit Support System - Operational

ScootKit Analytics - Operational

ScootKit Mail - Operational

scootk.it URL Shortener - Operational

ScootKit Issue Reporting - Operational

ScootKit Translations - Operational

Operational

Discord API - Operational

Stripe API - Operational

OpenAI API - Operational

Cloudflare Pages - Operational

Cloudflare CDN - Operational

Notice history

Aug 2024

Connectivity issues to SCNX Image Generation API
  • Resolved
    Resolved

    Our automated monitoring confirmed that SCNX Image Generation API is reachable again.

  • Investigating
    Investigating

    Automated monitoring detected that SCNX Image Generation API can't be reached right now. Our team has been notified and we're investigating this incident.

We're updating some core components on one of our production maschines
  • Completed
    08-28-2024 at 4:13 PM
    Completed
    08-28-2024 at 4:13 PM

    The update has concluded, all systems are now reachable again.

  • In progress
    08-28-2024 at 3:58 PM
    In progress
    08-28-2024 at 3:58 PM

    Due to an issue regarding URL parsing in certain legacy PHP applications leading to Open Redirect possibilities in certain legacy applications (such as paste.scootkit.net), we'll be updating a core component on one of our core production machines. Even though most of our services are not affected, the update of the core component will lead to some downtime.

Bank transfers failing
  • Resolved
    Resolved

    Our payment provider has confirmed that this issue has been resolved and bank transfers should not fail anymore.

  • Update
    Update

    We're still waiting for our payment provider to resolve this issue. For now, we ask customers who have failing payments to message our billing customer support on https://scnx.app/help to receive alternative payment details until this issue has been resolved. Before contacting us, make sure your bank transfer actually fails, some customers report being able to pay via Bank Transfer without issues.

  • Update
    Update

    We're still in "talks" (also called spending time on hold) with our payment provider. For now, we do not accept new bank transfer payments and subscription requests. We're doing our best and considering other options for now, for affected customers, we'll be able to share a solution in the next few days. If your subscription gets canceled due to this issue, please contact us so we can extend your subscription time while we work on this issue.

  • Investigating
    Investigating

    We're received multiple reports that payments using bank transfer are being returned to the account holder due to "Incorrect banking details". We're working with our payment provider to investigate this and apologize for the issues. We'll reach out to affected customers once we've fixed this issue.

Bot-Host #3 is down
  • Resolved
    Resolved

    z

  • Investigating
    Investigating

    z

Bots can't start on Bot-Host #3
  • Resolved
    Resolved

    This issue has been resolved, bots hosted on Bot-Host #3 run without issues.

  • Monitoring
    Monitoring

    A fix has been deployed, we're monitoring the situation.

  • Identified
    Identified

    We've identified the root cause of this issue and are deploying a fix for it in the following minutes.

  • Investigating
    Investigating

    We are currently investigating an issue causing bot starts to fail on Bot-Host #3. For now, we suggest switching to another Bot-Host.

Jul 2024

Bot-Host #16 is down
  • Resolved
    Resolved

    Automatic monitoring detected that Bot-Host #16 is reachable again.

  • Investigating
    Investigating

    Automatic monitoring detected that Bot-Host #16 is not reachable. Our engineers have been notified.

Bot-Host #16 is down
  • Resolved
    Resolved

    Automatic monitoring detected that Bot-Host #16 is reachable again.

  • Investigating
    Investigating

    Automatic monitoring detected that Bot-Host #16 is not reachable. Our engineers have been notified.

Bot-Host #16 is down
  • Resolved
    Resolved

    Automatic monitoring detected that Bot-Host #16 is reachable again.

  • Investigating
    Investigating

    Automatic monitoring detected that Bot-Host #16 is not reachable. Our engineers have been notified.

Bot-Host #16 is down
  • Resolved
    Resolved

    Automatic monitoring detected that Bot-Host #16 is reachable again.

  • Investigating
    Investigating

    Automatic monitoring detected that Bot-Host #16 is not reachable. Our engineers have been notified.

Bot-Host #16 is down
  • Resolved
    Resolved

    Automatic monitoring detected that Bot-Host #16 is reachable again.

  • Investigating
    Investigating

    Automatic monitoring detected that Bot-Host #16 is not reachable. Our engineers have been notified.

Jun 2024

Bot-Host #3 not reachable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our hosting provider is conducting "unscheduled maintenance" on Bot-Host #3 without informing us, leading to Bot-Host #3 being unreachable at the time being. We apologize for this inconvenience.

    Bots hosted on Bot-Host #3 can't be reached and won't be online.

Bot-Host #16 is unreachable
  • Update
    Update
    Bot-Host #16 is back up. This incident was automatically resolved by Instatus monitoring.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved

    Our data shows that affected services are reachable again, we apologize for any inconvenience caused. This downtime was a result of an issue at our hosting provider.

  • Identified
    Identified

    Our hosting provider has confirmed that this issue has been caused by disruption on their side. They are working on resolving this issue as fast as possible. We apologize for this inconvenience and are in contact with our provider to provide updates asap.

  • Investigating
    Investigating

    Automated monitoring has shown that Bot-Host #16 is not reachable at the moment. Our team has been notified and we're investigating this issue.

Bot-Host #10 and some ScootKit services unreachable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved

    Our data shows that affected services are reachable again, we apologize for any inconvenience caused. This downtime was a result of an issue at our hosting provider.

  • Identified
    Identified

    It seems like Bot-Host #10 and the affected services have issues again. We're in contact with our hosting provider, and they are working on resolving this. Once again, we apologize for this inconvenience.

  • Resolved
    Resolved

    After additional checks and monitoring, we can confirm that both Bot-Host #10 and other affected ScootKit services are running without issues. This incident was caused by an issue at our hosting provider, and we apologize for any inconvenience caused.

  • Monitoring
    Monitoring

    We've received notice that the server is reachable again. We're still monitoring the situation, but all ScootKit services and Bot-Host #10 should be reachable again.

  • Identified
    Identified

    It seems like this issue is caused by an issue at our hosting provider. We're in contact with them, and they are working on resolving this issue as fast as possible. We apologize for any inconvenience caused.

  • Investigating
    Investigating

    Automated monitoring detected that a server hosting Bot-Host #10 and some other ScootKit Services, including DingBot (our Discord support system) can't be reached right now. Our team has been notified and we're investigating this incident.

Jun 2024 to Aug 2024

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